Effective Date: [01/11/2025]
This Refund and Returns Policy applies to purchases made by consumers through ukwideprint.co.uk, operated by UK Wide Print Limited.
1. Company Information
UK Wide Print Limited
Company Number: 16800159
Registered Office: 124–128 City Road, London, EC1V 2NX, United Kingdom
Trading Website: https://ukwideprint.co.uk
Email: website@ukwideprint.co.uk
2. Statutory Consumer Rights
This policy does not affect your statutory rights under UK law. In particular, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain fully intact.
Under UK consumer law:
- Goods must be as described, fit for purpose, and of satisfactory quality.
- You are entitled to remedies including a refund, repair, replacement, or price reduction if goods are faulty or mis‑described.
- For online purchases, you generally have a 14‑day right to cancel your order for any reason.
3. Cooling‑Off Period (Change of Mind Returns)
If you are a consumer purchasing online, you have the right to cancel your order within 14 days starting from the day after you receive your goods.
To exercise this right, you must notify us in writing within the 14‑day period by emailing:
Please include your name, order number, and a clear statement that you wish to cancel your order.
Once you have notified us, you have a further 14 days to return the goods.
4. Return Conditions
Returned items must:
- Be unused and in the same condition as received
- Include all original packaging, labels, and accessories
- Be suitable for resale
We reserve the right to reduce any refund to reflect any loss in value resulting from unnecessary handling beyond what is needed to establish the nature, characteristics, and functioning of the goods.
Returns are free of charge
5. Refunds
Once returned goods are received and inspected, refunds will be processed:
- Within 14 days of receipt of the returned goods, or
- Within 14 days of receiving evidence that the goods have been returned, whichever occurs first
Refunds will be issued using the same payment method used for the original transaction.
Where you cancel under the cooling‑off period, we will refund the original standard delivery charge. If you selected an enhanced or express delivery option, only the standard delivery cost will be refunded.
6. Faulty, Damaged, or Incorrect Goods
If your goods are faulty, damaged, or not as described, please contact us as soon as possible at:
In these cases:
- You may be entitled to a full refund, repair, or replacement
- We will cover reasonable return postage costs
If a fault is reported within 30 days of receipt, you are generally entitled to a full refund under the Consumer Rights Act 2015.
7. Non‑Returnable and Exempt Items
The following items are not eligible for return under the cooling‑off rules:
- Personalised or bespoke printed products made to your specific requirements
- Goods that have entered production following your approval
- Items unsuitable for return due to hygiene or safety reasons once unsealed
- Perishable goods
This does not affect your rights where goods are faulty or mis‑described.
8. How to Return Goods
To initiate a return, please contact us by email before sending any items back. Returns sent without prior notification may be refused.
Return Address:
UK Wide Print Limited
124–128 City Road
London
EC1V 2NX
United Kingdom
9. Contact Information
For all refund, return, or cancellation enquiries, please contact:
UK Wide Print Limited
Email: website@ukwideprint.co.uk
Website: https://ukwideprint.co.uk
10. Policy Updates
We reserve the right to amend this Refund and Returns Policy at any time. Any updates will be published on this page with a revised effective date.